Terms and Conditions / Refund and Privacy Policy

Terms and Conditions for tickets sold online

By accessing and using the C&Lplex website the Customer accepts and agrees to be legally bound by the Terms and Conditions and acknowledges that C&Lplex the owner and administrator of the web site, has the right to amend or vary these Terms and Conditions and any of the contents of the web site from time to time at its sole discretion.

Purchasing tickets online

Cinema tickets are sold by C&Lplex and can be purchased by the Customer via the online booking system using credit/debit cards.

A booking fee of €0.50c/£0.50p per ticket will apply to bookings made availing of the C&Lplex internet booking system via its internet site www.calplex.ie. This booking fee is the charge for the supply of the online booking service and the processing and verification of payment. If a Customer does not wish to pay this fee, it is possible to purchase tickets at the C&Lplex Roscommon complex in person where the booking fee will not apply.

The Customer must inform C&Lplex of the cardholder’s name, card type, the card number, the card expiry date and the security code on the back of the card (CVV or similar) in order to make payment to C&Lplex. The Customer may be requested to enter a Visa or Mastercard 3D secure pin in order to complete a purchase. 

Purchasing tickets online - Security

Tickets purchased online using credit card are through a secure payment page secured using SSL Security with sha256RSA encryption (Public Key 2048 Bit Encryption).The SSL Certificate is issued by Thawte SSL Encryption.

Purchasing tickets online - Privacy

In order to process a booking and for collection verification, C&Lplex collects the following information

       Customer Name

       Card Number

       Expiry Date

       Film Booked including Performance Date and Time

       Email Address

       IP Address

This information is used exclusively by C&Lplex to process/verify bookings and not for any other purpose.

This information is processed in accordance with local law.

C&Lplex does not share any customer information with Partners or Third Parties.

Privacy - Cookies

C&Lplex also makes use of Cookies to improve our customer's experience when using the website. The Cookie information used is:

• C&Lplex - Stores the last movie selected by the customer so the site will automatically default to this schedule information for the preferred movie.

Please Note: Tickets are Non-Refundable and Non-Transferrable. This does not affect your statutory rights.

The Customer must ensure all details of the booking are correct before finally purchasing their tickets as C&Lplex will accept no responsibility and will not issue a refund for wrong bookings that are the fault of the customer. If the Customer experiences problems with the booking process, they are to call the phone number of the cinema specified on the booking page.

By booking tickets through the C&Lplex website, the Customer is placing a booking order for tickets on the Terms and Conditions that is deemed only binding on C&Lplex once payment has been made by the Customer and received by C&Lplex and the Customer has been sent an email confirmation of their booking.

Once the booking has been processed and the credit card has been verified, the ticket price and the fee is non-refundable.

C&Lplex is not responsible and will not issue a refund if the Customer selects the wrong film and/or time when booking tickets via the website or if the customer is subsequently unable to attend the scheduled show or if the Customer does not meet the requirements of the Irish Film Classification Office or the British Board of Film Classification.

To collect the tickets the Customer must present and use the credit/debit card that was used to purchase the tickets for the C&Lplex Roscommon. The Customer may present the card to an C&Lplex representative at any till point. Tickets must be collected within the first 10 minutes of the performance start time.

Once the booking has been processed, the Customer will receive a confirmation e-mail to their e-mail address with all the relevant details of their booking. C&Lplex is not responsible and will not issue a refund to the Customer for selecting the wrong tickets or if the Customer does not meet the minimum age requirements as specified by Irish Film Classification Office (IFCO)/ the British Board of Film Classification for that particular film.

C&Lplex will do everything possible to ensure the show and operating times of the cinema are true to the advertisements. Although C&Lplex has attempted to provide accurate information on its website, C&Lplex assumes no responsibility for the accuracy or completeness of such information. C&Lplex may amend the information, products and/or services mentioned on the website at any time without notice.

However due to circumstances beyond C&Lplex's control there may be times that a film has to be cancelled or shown at a different time. In this instance, the customer may be given a complimentary ticket or in some circumstances a refund of the ticket only. C&Lplex reserves the right to cancel a performance, vary the time of exhibition or substitute an alternative film, if this becomes necessary because of circumstances beyond our control.

Transactions processed by C&Lplex will appear on the cardholder's bank or card statement as 'C&LPLEX,'.

The customer who has purchased concession/student tickets must provide C&Lplex with the relevant proof of entitlement when the tickets are being collected or upon entry to the cinema.

C&Lplex are required to abide by and enforce the age restrictions as specified by the Irish Film Classification Office and the British Board of Film Classification. In the event that an authorised C&Lplex representative is of the opinion that the customer does not meet the minimum age requirement and the customer cannot provide photographic proof that they are of the required age, C&Lplex will not permit entry to that performance or film. If an C&Lplex representative identifies a customer who appears too young and cannot provide identification in the auditorium, C&Lplex have the right to refuse and/or eject that customer from that film.

The website contains links to third party websites. Access to any other website through a link on the website is at the Customer’s own risk and C&Lplex bears no responsibility for the reliability of information, advices, statements, views or security on any links contained on the C&Lplex website.

The trademarks and logo’s displayed on the website are the property of C&Lplex and the Customer is not permitted to use this IP without the written consent of C&Lplex.

The Customer acknowledges that while although C&Lplex will take all reasonable and prudent steps to safeguard the security of any payment card information the Customer imparts though encryption methods, C&Lplex shall not be liable for any damage that the Customer may suffer as a result of the loss of confidential information. The Customer acknowledges that C&Lplex is entitled to handle any personal information the Customer supplies to C&Lplex when booking tickets through the C&Lplex website in accordance with C&Lplex’s privacy policy.

The cancellation rights contained in the “European Communities (Protection of Consumers in respect of contracts made by means of Distance Communication (Reg 2001) as amended) do not apply to the sale of a cinema ticket.

Student Tickets - For each Student ticket purchased a valid student ID will be required at the ticket check point. Valid student ID is an ID that has an expiry date which is later than the showing date. Failure to produce a valid student ID will result in customer being refused entry. The tickets will not be refunded or exchanged.

Family Tickets - Family ticket can only be purchased by groups of 2 Adults and 2 Children or 1 Adult and 3 Children. Other groups will be refused entry. The tickets will not be refunded or exchanged. 

TERMS AND CONDITIONS OF ENTRY

By accessing and using this cinema premises the customer accepts and agrees to be bound by the below terms and conditions. Customers should check for current terms and conditions as these can be updated and changed at any time.

1.     The management reserve the right (with or without cause) to refuse admission to any person.

2.     Any patron must, prior to viewing any part of the programme, purchase a ticket from the cashier; this ticket will be accepted as receipt for payment. Customers should retain their tickets while on the cinema's premises. Tickets should be presented to C&Lplex staff on request.

3.     Customers should check the details on their tickets and the monetary change they receive. They should also ensure that they enter the correct auditorium. Auditorium numbers are printed on each ticket.

4.     A ticket purchased by any patron entitles entrance to these premises only once, and in accordance with the film title, time, date and censor guidelines printed on the ticket.

5.     Tickets will only be refunded in exceptional circumstances and at the discretion of management.

6.     Lost, stolen or damaged tickets will not be replaced. Any Customer who does not hold a valid ticket may be required to leave.

7.     Customers must at all times remain within the public areas of the cinema and must not obstruct or place items in the aisles with personal belongings.

8.     C&Lplex accepts no responsibility for the theft, loss or damage to any personal items brought onto the premises.

9.     C&Lplex are required to abide by and enforce the age restrictions as specified by the Irish Film Classification Office and the British Board of Film Classification. In the event that an authorised C&Lplex representative is of opinion that the customer does not meet the minimum age requirement and the customer cannot provide photographic proof that they are of the required age, C&Lplex will not permit entry to that performance or film. If an C&Lplex representative identifies a customer who appears too young and cannot provide identification in the auditorium, C&Lplex have the right to eject that customer from that film.

10.  If customers wish to obtain a ticket at a discounted rate they need to specify that before the transaction is processed. The cinema will not issue a refund for full price tickets purchased as a result of not following the above. Photo id may be required to confirm the entitlement.

11.  Patrons must remain within permitted areas or as otherwise stated by C&Lplex staff or agents.

12.  C&Lplex reserves the right to request to search patrons and their possessions before entry to an auditorium or whilst on premises. Guests who refuse to cooperate with any such search will be refused entry or removed from the premises (as applicable). Any person found in possession of a weapon, drugs or other illegal substances will be refused entry and such items may be seized and handed over to the Gardai. Personal items deemed to be a potential health and safety risk may be confiscated until the person in possession of such items leaves the premises.

13.  Patrons who, in the opinion and determined at the sole discretion of the management, conduct themselves improperly while on these premises, may be required to leave by a member of staff without any entitlement to a refund, patrons must not engage in any conduct towards, or speak to C&Lplex staff, agents or other guests in a manner which may offend, insult, intimidate, threaten, disparage or vilify any person on any basis whatsoever, including but not limited to race, religion, colour, ethnic origin, gender or that person's physical attributes. whenever possible, we will seek to prosecute individuals who behave in this way on our premises.

14.  In the event that a patron becomes abusive or unruly they may be barred from entry in the future. The Garda assistance may be sought in such event.

15.  Smoking (including any electronic cigarette) is strictly prohibited in the building.

16.  The consumption of alcohol is strictly prohibited in the building.

17.  Photography and audio/visual recordings are strictly prohibited anywhere in the building.

18.  Unauthorised use of mobile phones will leave patrons open to being removed from the auditorium.

19.  In the case of an allocated seating performance customers should arrive before the start of the program. The cinema will not be able to guarantee customers their selected seats after the main feature starts.

20.  Due to their nature, size or properties, certain items (i.e. backpacks, bags, helmets, sports equipment, toys, helium balloons) will not be allowed in an auditorium. if uncertain, customers should contact a member of C&Lplex staff.

21.  Food and Drink brought from outside of the cinema may not be consumed on the premises.

22.  In the case of a screening cancellation or evacuation which arose as a result of a situation beyond the cinema's control, customers will be issued with complimentary tickets. customers must present their original tickets to avail of the complimentary tickets.

23.  The cinema takes no responsibility for goods lost, damaged or stolen while on these premises.

24.  C&Lplex will do everything possible to ensure the show and operating times of the cinema are true to the advertisements. However due to circumstances beyond our control there may be times that a film has to be cancelled or shown at different time. Material published by third parties containing false or misleading information will not be responsibility of C&Lplex.

25.  Please note: CCTV monitoring takes place within our premises for the purposes of protecting C&LPLEX staff, guests and property.

26.  C&Lplex reserves the right to amend these terms and conditions from time to time without notice.

27.  These Terms and Conditions and the Customer’s use of the website are governed by Irish Law. Any comments should be sent to the Cinema Manager: C&Lplex, Cinema & Leisure Complex, Centerpoint Retail Park, Roscommon Town, Co. Roscommon.

Terms & Conditions for online purchases via www.calplex.ie

These terms and conditions are supplement to the existing general terms and conditions of C&Lplex which are available in store and online.

Tickets are NON-REFUNDABLE and NON-TRANSFERABLE

By accessing and using the C&Lplex website the Customer accepts and agrees to be bound by the C&Lplex Terms and Conditions. Customers should check for current C&Lplex Terms and Conditions as these can be updated and changed from time to time.

Online cinema tickets are sold by C&Lplex and can be purchased by the Customer via the online booking system using credit/debit cards.

A booking fee of €0.50c (as amended from time to time) per ticket per transaction will apply to bookings made availing of the C&Lplex booking system.

In order to book via the C&Lplex website, the Customer must disclose the cardholders name, card type, the card number, the card expiry date and the security code on the back of the card (CVV or similar) in order to make payment to C&LPLEX. The Customer may be requested to enter a Visa or Mastercard 3D secure pin in order to complete a purchase.

The Customer must ensure all details of the booking are correct before finally purchasing their tickets as no responsibility will be accepted for wrong bookings that are the fault of the customer. If the Customer experiences problems with the booking process, they should email the cinema site by emailing info@calplex.ie, or calling the cinema on the relevant phone number of the cinema listed on the contact us page.

To collect the tickets the Customer must present and use the credit/debit card that was used to purchase the tickets at C&Lplex Roscommon. The Customer presents the card to a cinema representative at any till point.

Once the booking has been processed, the Customer will receive a confirmation e-mail to their e-mail address with all the relevant details of their booking. C&Lplex cannot accept any responsibility and will not issue a refund to the Customer for selecting the wrong tickets, wrong date, wrong venue or if the Customer does not meet the minimum age requirements as specified by Irish Film Classification Office (IFCO) or the British Board of Film Classification for that particular film.

C&Lplex will do everything possible to ensure the show and operating times of the cinema are true to the advertisements. However due to circumstances beyond C&Lplex’s control there may be times that a film has to be cancelled or shown at a different time. In this instance the customer may be given a complimentary ticket or in some circumstances a refund of the ticket purchased.

Transactions processed by C&Lplex will appear on the cardholder’s bank or card statement as ‘C&Lplex’.

The customer who has purchased concession/student tickets must provide C&Lplex with the relevant proof of entitlement when the tickets are being collected.

C&Lplex are required to abide by and enforce the age restrictions as specified by the Irish Film Classification Office and the British Board of Film Classification. In the event that an authorised C&Lplex representative is of the opinion that the customer does not meet the minimum age requirement and the customer cannot provide photographic proof that they are of the required age, C&Lplex will not permit entry to that performance or film. If an C&Lplex representative identifies a customer who appears too young and cannot provide identification in the auditorium, C&Lplex have the right to refuse or eject that customer from that film.

We will always try to ensure that performances take place in accordance with the advertised programme. However, we reserve the right to cancel a performance, vary the time of an exhibition or substitute an alternative film if this becomes necessary because of circumstances beyond our control. If this happens we will, at our discretion, refund the cost of the ticket or issue another ticket for the same film on an alternative occasion.

The cancellation rights contained in the “European Communities (Protection of Consumers in respect of Contracts made by means of Distance Communication) Regulations 2001” (as may be amended or replaced from time to time) do not apply to the sale of cinema tickets.

 

 

C&Lplex reserves the right to amend these terms and conditions.

C & L Plex
Unit 10, Centre Point Retail Park
Roscommon Town, Co. Roscommon
Ireland
Tel: 090-6665333
info.roscommon@calplex.ie